At Rebecca Focus, we are committed to delivering your photography gear safely and efficiently. Please review our shipping policy below for important information about order fulfillment and delivery.
1. Payment Method
We currently offer Cash on Delivery (COD) as our sole payment method. Please ensure the full payment amount is available at the time of delivery. Orders without payment upon delivery will not be completed.
2. Order Processing
Once your order is placed, it will be processed within 1–2 business days. You will receive a confirmation message once your order is ready for dispatch.
3. Delivery Timeframe
Estimated delivery times may vary depending on your location. Most orders are delivered within 3–7 business days. Remote or rural areas may require additional time.
4. Delivery Attempts
Our delivery team will make reasonable attempts to contact you and deliver your order. If the delivery cannot be completed due to unavailability or refusal to accept, the order may be returned to us.
5. Delivery Areas
We currently ship within selected serviceable regions. If your area is not eligible for delivery, we will notify you promptly upon order review.
6. Shipping Charges
Shipping charges, if applicable, will be clearly stated during the checkout process before you confirm your order. We strive to keep delivery fees minimal and transparent.
7. Order Tracking
Once your order has been shipped, you may receive tracking details or delivery updates via message or email, depending on availability in your area.
8. Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. We will assist you in resolving the issue through replacement or exchange, as applicable.
9. Contact Us
For questions or assistance with your delivery, please reach out to our customer support team at [email protected].