At Rebecca Focus, we are committed to your satisfaction. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Payment Method
We offer Cash on Delivery (COD) only. Refunds will be processed accordingly as outlined in this policy.

2. Eligibility for Returns
You may request a return or exchange if:

  • You received a defective or damaged item

  • You received an incorrect product

To be eligible, the item must be:

  • Unused and in its original condition

  • Returned in the original packaging

  • Reported within 48 hours of delivery

Returns requested after 48 hours of delivery may not be accepted.

3. Non-Returnable Items
We do not accept returns for items that are:

  • Used, damaged by the customer, or not in their original condition

  • Missing original packaging or accessories

4. How to Request a Return
To initiate a return, please contact our support team with the following details:

  • Order number

  • Reason for return

  • Clear photos or videos showing the issue 

Our team will verify the request and provide instructions for returning the item.

5. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed as follows:

  • A cash refund will be arranged through the original delivery channel or as coordinated by our support team

  • Refunds are typically completed within 7–10 business days after return confirmation

6. Exchanges
If you received a defective or incorrect item, we will offer an exchange for the same or a similar product, depending on availability.

7. Cancellations
If you wish to cancel your order, please contact us before the item has been shipped. Once the order is out for delivery, cancellation is no longer possible.

8. Contact Us
For any return or refund-related queries, please contact our customer support team at [email protected].